We believe the best testimonial of the excellent craftsmanship, quality, and value of John Lewis of Hungerford's kitchens and bedrooms comes straight from our customers
Mr & Mrs Beaumont
We recently purchased a kitchen from your branch in Muswell Hill and we just wanted to drop you a quick note to mention how thrilled we are with it. Not only is it a beautiful kitchen but we have been absolutely delighted with the exceptional customer service we have received. Not just from Alexa who dealt with our original order, but also from Jacinta who has bent over backwards to make sure we are happy. We could not be more pleased about choosing John Lewis of Hungerford. Good customer service is the sort of thing that good reputations are built on and we will definitely be recommending Jacinta and Alexa to anybody who asks.
I apologise for taking so long to contact you to say that the new kitchen is lovely. The fitters were absolutely excellent - they worked through the snow every day with only the shortest break for lunch to get it done and were extremely courteous and helpful. The kitchen looks excellent.
Mr & Mrs Marsh
We are absolutely delighted with our fitted wardrobe and airing cupboard door. We visited the Wantage showroom in August, to look at your bedroom furniture. I should point out that we have had a John Lewis of Hungerford kitchen for about ten years, which is still much admired, and second time around you did not disappoint. You have a very good selection of styles an the range of colours is amazing. Karen Kendik was very helpful in guiding us through the choices and in helping us find the style we wanted.
We came away with a design and a wide selection of colour boards to consider. Your quote was very reasonable and the service from start to finish was exceptional. The wardrobe fitter Mike, due to arrive at 8.00am and was there at 7.30am! He did a really good job, everything was finished off neatly and the room left tidy. We were kept informed at every stage of the process, when things would be delivered, when people would come and who would come.
You work as a team to give the customer the best possible service and you certainly deserve all your success I am sure you will have with your new venture. Your product is of excellent quality and your staff are the icing on the cake. Mike, Tim and Robert who fitted the cupboard and our door, and Karen who made it all happen. Thank you all.
We had our 1st kitchen from you in 1999, and when we moved, had no hesitation in again choosing John Lewis of Hungerford. It has been so refreshing to find a company that cares about it's concerns after the initial guarantee period.
Mr & Mrs P-S
We are extremely happy with our kitchen. It's beautiful! Thank you for all your help, expertise and patience!
Mr & Mrs T
We are really enjoying using our new kitchen, it works so well and it looks beautiful! I hope business is going well and thank you for our wonderful kitchen.
This is just a short note to thank JLH for an excellent level of service when we purchased our kitchen earlier in the year. Your sales designer was extremely knowledgeable, always accommodating and came up with good suggestions where we needed them. I run a small company of my own and know how important it is to have decent people like her onboard. I have since recommended you guys to several other people and will continue to do so. Keep up the good work!
We had a great experience with your company and would definitely recommend you to others.
During the selection and multi-faceted decision making process of buying a new kitchen, they were at all times very helpful and professional. The individual service and attention to detail was a key decision factor in choosing John Lewis of Hungerford. As you aware, the investment in a kitchen in not only expensive, but also an emotional purchase. The guidance and advice from your team demonstrated a real sense of trust in your brand. Having worked in the service industry for over 20 years it's encouraging to know that quality and commitment to customer service is still core to your brand. You deserve the reputation that your company has and you must be very proud to have such diligent, committed employees.